We are a private pay office and do not accept insurance outright. We provide you with a superbill at the end of the month that you can submit to your insurance company for out of network reimbursement. You should also be able to call your company ahead of time and learn exactly what you will get back. To aide in that conversation, our intake session uses the CPT code 90791 while our therapy sessions generally use code 90847. You may want to ask if your plan requires pre-authorization, if you have a deductible and if it has been met, and if there is a session limit to your coverage.

Our Electronic Health Record allows you to load a credit card that will be immediately encrypted so that not even your therapist can see more than the last 4 numbers. The office will run your card at the end of your session and covers the cost of the credit card fee. You may load an HSA/FSA card for these payments. For families who do not wish to use a card, you may pay by check, Zelle transfer, or Apple Pay.

Our current staff members only provide therapy. We would love to work directly with a medication provider in the future, but in the meantime are happy to pass along referrals in the area.

Yes, at this time we are able to provide both in-person and virtual sessions depending on each client and clinician’s preference. We take the safety of our families very seriously and ask that everyone coming in person wear a mask for the time being. We also run air filters and disinfect after each in-person family.

We do not currently require proof of vaccination for our client families. However, all staff are fully vaccinated and boosted.

Each clinician has a personalized email address (that is protected and HIPAA-compliant), as well as a phone number for calls and texts. We make every effort to respond to client communication within 48 hours while also maintaining a healthy work-life balance to prevent clinical burnout. We ask our clients to please be mindful of contact late in the evening and on weekends.

While we will always do our best to guide you if we are free and not in session, please contact the following services that are specifically created to help in crisis situations. In addition to 911, you can call:

• Valley Creek Crisis Intervention - (610) 280-3270

• Chester County Suicide Prevention Task Force - 610-918-2100

• Suicide Crisis Text Line – 741741

• National Suicide Prevention Talk Line – 1-800-273-TALK

***Beginning July 16, 2022, 988 will become the new emergency call number***